Return policy

Return policy

Simple Returns.
Clear Refund Process.

Yesxterog accepts eligible return requests within 30 days of delivery. Please review the conditions and process below before sending any item back.

 

Yesxterog is owned and operated by Xiamen Shuangyueyu Trading Co., Ltd..

Last Updated: September 1, 2026

RETURN WINDOW
30
DAYS
REFUND PROCESS
10
BUSINESS DAYS
RETURN APPROVAL
01
PRIOR APPROVAL
01
RETURN WINDOW

Returns Accepted Within 30 Days

Yesxterog accepts return requests within 30 days of delivery.

To qualify for a return, items must be returned in their original condition — unused, uninstalled, and in the same state as received, including original packaging and any accompanying tags or accessories.

A valid proof of purchase is required for all returns.
02 · RETURN REQUEST

How to Request a Return

To request a return, please contact our support team at:

service@yesxterog.com

If your request is approved, you will receive return authorization, along with a return shipping label and step-by-step instructions.

Returns sent without prior approval will not be accepted.
02
REQUEST
RETURN
Contact first.
Return second.
03 · ORDER ISSUES

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
04
RETURN
EXCLUSIONS

Items Not Eligible for Return

Certain items are not eligible for return, including but not limited to:

Perishable or consumable goods Custom-made or personalized items Personal care or hygiene-related products Hazardous materials Flammable liquids or gases Original shipping fees Sale or clearance items Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

05
EXCHANGES

Faster Replacement Option

To receive a replacement as quickly as possible, we recommend placing a new order after your return is approved and processed.

This ensures faster fulfillment and availability.

06 · REFUND PROCESS

Refunds After Return Inspection

01
INSPECTION
Once your return is received and inspected, we will notify you of the refund status.
02
APPROVED REFUND
If approved, refunds will be issued to your original payment method. Please allow up to 10 business days for processing.
03
BANK PROCESSING
Additional time may be required by your bank or card provider before funds appear in your account.
More Than 15 Days?
If more than 15 business days have passed since approval, please contact us.
RETURN PROCESS

Contact. Approve. Return. Refund.

01
CONTACT
Email our support team to request a return.
02
APPROVAL
Wait for return authorization and instructions.
03
RETURN
Send the eligible item back as instructed.
04
REFUND
Approved refunds return to the original payment method.
!
IMPORTANT

Do Not Send a Return Without Authorization

Please contact Yesxterog support before returning any merchandise. Returns sent without prior approval will not be accepted.

No. 17 Xiangsheng Road, Xiang'an District, Xiamen City
RETURN & REFUND SUPPORT

Questions About Your Return?

Contact our support team for return eligibility, return authorization, exchange, or refund-related questions.

service@yesxterog.com